Frequently Asked Questions

You can book directly on our website using our online booking system. Select your booth, choose your date and package, add any extras, and pay a 15% deposit to secure your booking. We'll confirm within 24 hours.

We recommend booking at least 4–6 weeks in advance, especially for weekend dates. For weddings, we suggest booking 3–6 months ahead as Saturdays book up quickly.

Yes, you can change your date subject to availability at no extra charge, provided you give us at least 14 days' notice.

Yes, we require a 15% deposit to confirm your booking. The remaining balance is due 14 days before your event. We accept all major credit and debit cards via our secure Stripe payment system.

All packages include: professional operator, unlimited sessions during your hire period, digital sharing via QR code, custom photo overlays, themed props, and next-day gallery delivery. Printing is included with Glam Vintage packages.

No hidden charges. Travel is free within 25 miles of South Woodham Ferrers, Essex. For events further afield, we charge £1.50 per mile, and London events have a £50 supplement. These are shown upfront during booking.

No — setup and breakdown time is not charged. We typically arrive 60 minutes before your start time to set up, and collect the equipment at the end of your hire period.

Currently we require a 15% deposit upfront and the remaining 85% at least 14 days before your event. We're happy to discuss flexible payment plans for larger corporate bookings — contact us to discuss.

We typically need 60 minutes to set up. Our operator will arrive before your event start time to ensure the booth is ready when your guests arrive.

The 360° booth needs approximately 3m × 3m. The Glam Vintage and Selfie Pod need approximately 2m × 2m. We also need access to a standard UK power socket (13A).

Yes, all our bookings include a professional, friendly operator who will guide your guests, manage the booth, and ensure everything runs smoothly throughout the event.

Guests can instantly share their photos digitally via QR code. Printed photos (Glam Vintage package) are produced on-site immediately. A full digital gallery is delivered the next day via a private link.

Cancel 90+ days before: full deposit refund. Cancel 30–90 days before: 50% of deposit refunded. Cancel less than 30 days before: deposit is non-refundable. Cancel less than 7 days before: deposit forfeited plus 25% of remaining balance.

In the unlikely event we need to cancel (e.g., due to equipment failure or operator emergency), we will give you as much notice as possible and provide a full refund, including the deposit. We'll also try our best to find you an alternative provider.

Yes — if you cancel 90 or more days before your event, your deposit is fully refunded. We believe in fair, transparent booking policies so you can book with complete confidence.