Terms & Conditions

A booking is confirmed once we have received your completed booking form and a non-refundable deposit of 15% of the total booking value. Until the deposit is received and a confirmation email has been issued by us, no date is held or guaranteed.

• The remaining balance (85%) is due no later than 14 days before your event date.
• Payment reminders will be sent automatically. Failure to pay the balance by the due date may result in cancellation of your booking without refund of the deposit.
• All prices are stated in GBP and include VAT where applicable.
• Bookings are personal to the client and cannot be transferred to a third party without our written consent.

We understand that plans can change. Our cancellation policy is as follows, calculated from the date of written cancellation to the event date:

Cancellations must be submitted in writing by email to FunLoading360@gmail.com. The cancellation date is the date on which we receive your written notice. Verbal cancellations are not accepted.

We reserve the right to cancel a booking where the balance has not been received by the due date, or where we have reason to believe the event details provided are materially inaccurate. In the event of cancellation by us (other than for force majeure), a full refund of all sums paid will be issued.

Unless otherwise stated in your booking confirmation, all packages include:

• Delivery, setup and installation of the photo booth at your venue
• A qualified, friendly booth attendant present throughout the hire period
• Full operation of the booth for the duration specified in your package
• Dismantling and collection of equipment at the end of your hire period
• All equipment required to operate the booth (camera, lighting, printer where applicable)

The hire period begins when the booth is declared open by our attendant, not from our arrival time. We typically arrive 60–90 minutes before the agreed start time to complete setup, at no additional charge.

Travel to and from your venue is charged as follows, calculated from our base in Chelmsford, Essex:

• Travel within 25 miles of Chelmsford: free of charge.
• Travel beyond 25 miles: charged at £1.50 per mile (both directions).
• Events in Greater London: a flat London supplement of £50 applies, in addition to any applicable mileage.

Any travel costs will be clearly stated in your quote and booking confirmation before you are asked to make any payment. We do not add travel charges after a booking has been confirmed without your written agreement.

We maintain all equipment to a high standard and carry out checks before every event. Where possible, we will contact you 24 hours before your event to confirm logistics and equipment readiness.

• In the unlikely event that a piece of equipment fails during your event, our attendant will attempt to resolve the issue promptly. Where the booth cannot be restored to operation, a pro-rata refund for the lost hire time will be issued.
• The client is responsible for ensuring the venue provides adequate space, power supply (standard 13-amp UK socket) and access as agreed in advance.
• We accept no responsibility for delays or inability to operate caused by venue restrictions, lack of power, insufficient space, or failure of the client to provide agreed access.

Force Majeure: Neither party shall be liable for failure to perform their obligations under these terms where such failure results from circumstances beyond their reasonable control, including but not limited to: severe weather, fire, flood, pandemic, government restriction, or failure of third-party infrastructure. In such cases, we will offer a date transfer at no extra charge or, where a transfer is not possible, a full refund.

A digital gallery containing all photos and videos captured during your event will be delivered to you within 48 hours of the event concluding.

• All digital content remains accessible via your online gallery link for the period specified in your package.
• We may use photographs and video content captured at your event for our marketing purposes, including on our website and social media channels.
• If you would prefer that your content is not used for marketing purposes, please notify us in writing at any time and we will remove it promptly. This opt-out does not affect your booking.
• You grant us a non-exclusive, royalty-free licence to use content for marketing purposes unless an opt-out is received.

Our total liability to you arising out of or in connection with your booking shall not exceed the total value of your booking.

• We are not liable for any indirect, consequential or special losses arising from or related to your booking.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be limited by law.
• We hold Public Liability Insurance to a minimum of £5,000,000 (five million pounds). A copy of our insurance certificate is available upon request.
• You are responsible for the conduct of your guests in relation to our equipment. Damage to equipment caused by guests will be charged at the cost of repair or replacement.

These terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or in connection with these terms that cannot be resolved by mutual agreement shall be subject to the exclusive jurisdiction of the courts of Essex, England.

If you have a complaint, please contact us in the first instance at FunLoading360@gmail.com. We aim to resolve all complaints within 5 working days.