Privacy Policy

FunLoading360 is a photo booth hire business based in Essex, United Kingdom. We provide premium photo booth hire services across Essex, Kent and London.

Contact: FunLoading360@gmail.com

We are the data controller for the personal information we collect about you. This policy explains how we handle that information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following categories of personal data:

• Full name
• Email address
• Phone number
• Event details (date, venue, location, event type)
• Billing information (processed securely via our payment provider)
• Communications you send to us
• Analytics data collected via Google Analytics (anonymised usage data, browser type, pages visited)

We only collect data that is necessary for the purposes set out in this policy. We do not collect sensitive personal data (such as health information or financial details beyond what is required to process your booking).

We use your personal data for the following purposes:

• Processing bookings: To confirm your booking, issue invoices and manage payments.
• Sending confirmations: To send booking confirmations, deposit invoices and event reminders.
• Customer service: To respond to your enquiries and resolve any issues with your booking.
• Service improvement: To analyse how our website is used in order to improve it (via anonymised analytics).
• Legal compliance: To comply with our legal and financial obligations, including tax record-keeping.

Our lawful basis for processing your data is: contract performance (to fulfil your booking), legitimate interests (to improve our services), and legal obligation (for financial records).

We retain your personal data only for as long as necessary:

• Booking and financial records are retained for 3 years to meet our tax and accounting obligations (HMRC requirement).
• Enquiries that did not result in a booking are deleted after 12 months.
• Marketing communications opt-ins are retained until you withdraw consent.

After these periods, your data will be securely deleted or anonymised.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate data we hold about you.
• Right to erasure: You can ask us to delete your data, subject to legal retention requirements ("right to be forgotten").
• Right to restrict processing: You can ask us to pause processing your data in certain circumstances.
• Right to data portability: You can request your data in a portable, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at FunLoading360@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use the following types of cookies on our website:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies (Google Analytics): We use Google Analytics to understand how visitors use our website. This data is anonymised and does not identify individual users. You can opt out of analytics tracking at any time by adjusting your browser settings or using the Google Analytics opt-out browser add-on.

We use a small number of trusted third-party services to run our business. Each operates under its own privacy policy and complies with applicable data protection law:

• Resend: Transactional email delivery (booking confirmations, invoices).
• Google Analytics: Website analytics (anonymised data only).

We do not sell your personal data to any third party, and we do not share your data with third parties for their own marketing purposes.

If you have any questions about this privacy policy or how we handle your personal data, please contact us: